Training & Consultancy
Introduction
Training refers to the acquisition of knowledge, skills, and competencies as a result of the teaching of vocational or practical skills and knowledge that relates to specific useful skills. It forms the core of apprenticeships and provides the backbone of content at technical colleges and polytechnics. Today it is often referred to as
professional development.
In organizational development, the related field of Learning and Development
(L & D) deals with the design and delivery of learning to improve performance, skills, or knowledge within organizations.
In some organizations the term Learning & Development is used instead of Training and Development in order to emphasize the importance of learning for the individual and the organization. In other organizations, the term Human Resource Development is used.
✓ HRDF CLAIMBLE PROGRAMS
✓ SOFT SKILL & TEAMBUILDING PROGRAMS
✓ OCCUPATIONAL SAFETY & HEALTH (OSH) COURSES
✓ SKM – PPT UPSKILLS PROGRAM
✓ IT CONSULTATION
✓ INFRASTRUCTURE PROFESSIONAL SERVICES
✓ SECURITY SERVICES
ASSESS & AGREE TRAINING NEEDS
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This commonly happens in the appraisal process.
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Involve the people in identifying and agreeing relevant aligned training.
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Consider organizational values and aspects of integrity and ethics, and spirituality, love and compassion at work as well as skills.
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Look also at your recruitment processes - there is no point training people if they are not the right people to begin with.
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Why people leave also helps identify development needs.
CREATE TRAINING & DEVELOPMENT SPECIFICATION
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Attach standards or measures or parameters to each element.
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The 360 degree process and template and the simple training planner (also in pdf format) are useful tools.
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Revisit the 'skill-sets' and training needs analysis tools - they can help organize and training elements assessment on a large scale.
CONSIDER LEARNING STYLES & PERSONALITY
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Remember you are dealing with people, not objects. People have feelings as well as skills and knowledge.
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The Erikson model is wonderful for understanding more about this.
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So is the Johari Window model.
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Consider the team and the group. Adair's theory helps. So does the Tuckman model.
PLAN TRAINING & EVALUATION
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The Kirkpatrick model especially helps you to structure training design.
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Consider Bloom's theory too, so that you can understand what sort of development you are actually addressing.
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Consider team activities and exercises.
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See the self-study program design tips below - the internet offers more opportunities than ever.
DESIGN MATERIALS, METHODS & DELIVER TRAINING
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See also running meetings and workshops.
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Good writing techniques help with the design of materials.
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So do the principles of advertising - it's all about meaningful communication.
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There is a useful training providers selection template on the sales training page, which can be adapted for all sorts of providers and services.
TRAINING COURSE LIST
Management Skills
1. Leadership Skills For Corporate( Basic)
2. Perfecting your people management skills
3. Supervisory Management Skills
4. Performance Review / Appraisals
5. Presentation Skills
6. Effective Coaching and Counselling
Staff Development Program
7. Time Management & Personal Effectiveness
8. Work Smart For secretaries
9. Effective Communication & Interpersonal Skills
10. Telephone Courtesy Skills
11. Customer Service for the frontlines
12. Perfecting Human Relations Skills For outbound Telemarketers
13. Business English Writing Skills
14. Coaching and Counselling Skills
15. Effective Interpersonal Communication Skills
16. Stress Management
17. Teambuilding activities
Webinar Programs
18. Online Skills Development Program
SKM-PPT Program
19. Upskill Program for workforce
Technical Skills
20. Office User Specialist Microsoft Program
21. First Aid & CPR program
22. Food Hygiene & Handling program
23. Occupational Safety & Health (OSHA)
MANAGEMENT SKILLS
Mary Parker Follett (1868–1933), who wrote on the topic in the early twentieth
century, defined management as “the art of getting things done through people”.
From this perspective, Frenchman Henri Fayol considers management skills to consist
of five functions:
▪ Planning
▪ Organizing
▪ Leading
▪ Coordinating
▪ Controlling
STAFF DEVELOPMENT PROGRAM
An effective staff development programme aims to enable staff to gain increased satisfaction from work and develop individual careers through enhanced qualifications. Such an approach has proven to help staff develop their skills, knowledge and aptitudes necessary to make a more effective contribution to the organization and instils within them a sense of recognition, achievement and job satisfaction. Existing staff should be assessed to determine their background and aptitude in being able to deliver what is expected. Any shortfall should be addressed and supported with an organised and structured training and development programme.
WEBINAR PROGRAM
A webinar is an online event that is hosted by an organization/company and broadcast to a select group of individuals through their computers via the Internet. (A webinar is sometimes also referred to as
a “webcast”, “online event” or “web seminar”.)
LEARNING CAN BE CHERISHED ANYWHERE
& ANYTIME CONVINIENT TO THE PARTICIPANTS.
SKM – PPT PROGRAM
SKM-PPT – satu kaedah memberi pengiktirafan kepada mana-mana individu yang boleh membuktikan keterampilan yang digariskan di dalam Standard Kemahiran Pekerjaan Kebangsaan (SKPK) berdasarkan kepada pengalaman dan pencapaian terdahulu yang dimiliki secara Pengiktirafan Pencapaian Terdahulu (PPT).
TECHNICAL SKILLS
Many jobs require skills related to physical or digital tools—these are often called technical skills. Technical skills can vary widely across industries and jobs. In this commentary, we explore the variety of technical skills you might need in your career path, as well as how to improve them.